HELIOS provides off- shore product support services to software product companies. The range of services include, Product maintenance – manage upgrades, bug-fixes for existing products Product migration – reengineering the product from the existing technology platform to a newer one Product customization – undertake customization of a product to meet client specific requirements Product implementation – customize, implement, train and handover the product to the customer on behalf of the product vendor Customer support – email, fax or web based customer support services to global customers from HELIOS’s Chennai facility.
Today, mid-size product companies spend anywhere in the range of 20%-45% of their revenue for the above services. Market uncertainties, have created great pressure on technology product companies to lower the cost of R&D and customer support; yet, these companies have to have sufficient bandwidth to be able to quickly scale-up and meet the demand when market conditions improve. This is where HELIOS is already playing a crucial role for several technology companies in Europe & USA – by taking on a part or whole of these functions using a dedicated team(that will effect immediate and substantial cost savings to the client); such a team can be scaled up or down depending on the business prospects of the client over the near term.