Custom Application Maintenance & Support

Home Services Custom Application Maintenance & Support

Helios offers maintenance and support services for a range of applications deployed in the enterprise, including:

  • Proprietary company applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
  • Corporate web sites, intranets and extranets
  • Commercial software, such as an ERP or CRM system, that have been customized for an organization

Our application maintenance and support services encompass such activities as:

  • Error tracking and debugging
  • End user support
  • Technical troubleshooting
  • Application upgrades and enhancements
  • Web content updates
  • Quality assurance testing
  • Documentation development and maintenance

Helios can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service level needs, with a “shadow team” in each engagement available for rapid deployment.

Our range of service level models for technical support are designed to suit the varying needs of clients, including:

  • Flexible pricing parameters (flat rate, per-incident, per seat)
  • After-hours, select-hours, or 24×7 support services
  • Technical support services by phone, email and/or fax

Helios supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution.