Helios offers maintenance and support services for a range of applications deployed in the enterprise, including:
Our application maintenance and support services encompass such activities as:
Helios can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service level needs, with a “shadow team” in each engagement available for rapid deployment.
Our range of service level models for technical support are designed to suit the varying needs of clients, including:
Helios supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both maintenance and support services, we follow established escalation processes to ensure timely response and issue resolution.